Terms of Service

Last updated: July 2026

1. Acceptance

By creating an account or using CaseDesk ("the Service") you agree to these terms. If you do not agree, do not use the Service.

2. What the Service does

CaseDesk is a private AI control plane for software teams. It provides compatible API access, routing, policy controls, observability, and deployment guidance. Production endpoints run in infrastructure that you or your approved provider control; you remain responsible for the underlying cloud, provider, and hardware charges.

3. Billing and usage

  • The Developer Sandbox is a deterministic compatibility test and does not run a live model or create infrastructure.
  • Connected production endpoints are customer-funded. Your cloud or model provider bills you directly for runtime capacity.
  • CaseDesk platform fees, credit purchases, and any metered CaseDesk services are shown before payment or covered by a separate agreement.
  • All commercial prices and quotes are exclusive of VAT. VAT is added separately where applicable.
  • Billing is processed by Stripe or another agreed invoicing method. The applicable payment timing is confirmed in your quote or contract.
  • Connected trials and production services may be subject to approved duration, spend, and service limits.
  • You are responsible for all charges incurred under your account, including charges resulting from unauthorised use of your API key.

4. Acceptable use

  • You must not use the Service to generate, distribute, or process illegal content.
  • You must not attempt to access, interfere with, or disrupt other customers' deployments or CaseDesk infrastructure.
  • You must not resell or sublicense CaseDesk access without written permission from CaseDesk.
  • Automated abuse, credential stuffing, or activity that places unreasonable load on the Service is prohibited.

5. Your responsibilities

  • Keep your account credentials and API keys secure. Do not share them with unauthorised parties.
  • Ensure any models you request to be deployed are licenced for your use case.
  • Comply with all applicable laws and regulations in your jurisdiction, including data protection law when sending personal data to the inference endpoint.

6. Data and privacy

CaseDesk processes account, routing, and operational data as described in our Privacy Policy. Your production inference data is processed by the connected provider and infrastructure configuration you choose.

7. Service availability

We aim for high availability but the Service is provided without a guaranteed uptime SLA on standard tiers. Enterprise customers receive an SLA as part of their contract. We may perform maintenance that temporarily reduces availability and will provide reasonable advance notice where possible.

8. Intellectual property

CaseDesk retains all rights to the platform software. You retain all rights to the applications you build using the API and to data you send to the Service. Models and provider services remain subject to their respective licences and terms.

9. Termination

You may cancel your account at any time. We may suspend or terminate accounts that violate these terms, with or without notice. On termination, your deployment is stopped and outstanding usage is billed to the payment method on file.

10. Limitation of liability

To the maximum extent permitted by law, CaseDesk is not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability to you in any calendar month will not exceed the amount you paid us in that month.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Questions about these terms: legal@getcasedesk.com